Unfortunately, and for security reasons, only the complainant knows your access code and password. If you lose any of them, you won't be able to keep track of the communication, that doesn't mean that the communication doesn't run its course, simply that you won't be able to see how it's progressing, or provide more information if the company requires it.

In accordance with the provisions of current data protection regulations, the company is responsible for the processing, management and storage of the personal data of all people involved in inquiries and complaints. Both these and the contracted external experts comply with the necessary technical and organizational measures to ensure data security and prevent its alteration, loss and unauthorized treatment or access. The platform is designed to apply current regulations on the protection of

In the complaint process, you can decide whether to report your personal data or not. If you decide not to do so, you must establish your own follow-up through the complaints channel to see the progress and the resolution. The channel will provide you with a username and password to access the progress of the complaint. The channel is independent of the company and does not record information about the IP from which it connects.

Integrity, accountability and transparency are core values for the company. We have an obligation to know and understand our Code of Ethics. In addition, we have a responsibility to report any potential violation of our Code

The Channel is managed by the company's Regulatory Compliance specialists with access to the Channel, with the collaboration, if necessary, of external experts.

The Compliance Officer. If considered necessary, the research is outsourced. The people involved in the investigation are also subject to the duty of confidentiality and to the privacy policy

It is a means of communication that the Company makes available to all those defined groups with access to this Channel. Through this medium, you can send communications referring to the areas of application of the Code of Ethics or any other internal policy and regulation applicable to the Company

The important thing is to act in good faith and that there is reason to believe that the facts reported are true. The company does not expect the complainant to investigate the facts. The Ethics Committee is the one who must assume this function. If the investigation concludes that there has been no violation, and it is concluded that the complainant has acted in good faith, the complainant should not fear any kind of retaliation

Those criminal offenses established in the Chilean Criminal Code as in regulations of other legal bodies, which are carried out by a legal representative or employee or third parties who manage matters on behalf of the company

No, this channel is not designed to manage emergencies or emergencies. Contact the authorities or emergency services in this case.